Refund/Return/Exchange Policy

Email us at: customerservice@heathmadela.com

Due to safety regulations we cannot accept returns of used products due to a health and cross-contamination concerns.

If you wish to return your items, and have an un-used product, kindly read below to ensure your request is eligible for return:

Original sales receipt must accompany returns.

We gladly accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in new, unaltered and unused condition. Definition of new, unaltered and unused condition is:

• without showing signs of wear or damage in any way
• within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• must not be a special order or a custom order
• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description
• If address is not provided or legible, and courier cannot deliver or order is shipped back, the second shipment will be at customer expense for a refund to be allowed

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 10% restocking fee for returned items that are not being exchanged and are not damaged.

Returns after 7 days and without contacting us will not be refunded.

Customer is responsible for all shipping costs if Heathmade is not at fault.

Return to the following address:

HEATHMADE Will Supply PO Box Address

Refund/Replacement on Damaged Package:

We want you to be happy.  If you received a package that has suffered any damage during shipment that affected Heathmade product quality, please inform Heathmade no later than 7 calendar days after order delivery.

To open and file the claim case, you'll need:

Send photos of box/packaging and damaged product along with your order number to customerservice@heathmadela.com.

Keep the product and the original packaging in your possession during the claim process and reship to Heathmade after receiving shipping label that you'll receive from Heathmade and/or logistic company.

Heathmade cannot claim any damage after 7 calendar days.

If you discard of the product, and are unable to return the damaged item to us, then we cannot honor a refund or replacement.